Shipping policy

Shipping Policy

Order Processing

All orders are carefully prepared and packaged to ensure the artwork arrives safely.

  • Orders are processed within 2–5 business days after payment is received.

  • Commissioned artworks will ship once the artwork has been completed and approved.

  • You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Within South Africa

Orders within South Africa are shipped via reliable courier services.

Estimated delivery time:

  • 2–5 business days

Shipping costs are calculated at checkout based on your location.

International Shipping

We proudly ship artwork internationally.

Estimated delivery times:

  • 7–21 business days depending on destination and customs processing.

Please note:

  • International buyers are responsible for any customs duties, taxes, or import fees charged by their country.

  • These charges are not included in the artwork price or shipping cost.

Packaging

All artwork is carefully packaged to ensure safe delivery.

Depending on the artwork size, pieces may be shipped:

  • Framed and ready to hang

  • Frameless for safer international shipping

Protective materials such as rigid packaging, corner protectors, and padding are used to protect your artwork during transit.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email so you can follow your delivery progress.

Shipping Delays

While we aim to deliver within the estimated timeframes, delays may occur due to:

  • Customs inspections

  • Postal or courier delays

  • Peak holiday periods

We appreciate your patience and understanding.

Damaged or Lost Packages

If your artwork arrives damaged or does not arrive within the expected timeframe, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Photos of the damaged packaging and artwork (if applicable)

We will work with you to resolve the issue as quickly as possible.

Questions

If you have any questions about shipping or delivery, please contact us at:

Email: StofpadKuns@gmail.com